Order Processing

Orders are generally processed within 1–5 business days after payment has been received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, or unforeseen circumstances, processing times may be extended. Customers will be notified of any significant delays whenever possible.

Shipping Destinations

Puro Agave currently ships to selected countries within the European Union.

Shipping availability may vary depending on local regulations regarding the sale and delivery of alcoholic beverages, carrier restrictions, or destination-specific requirements.

Certain locations, including islands, remote regions, and territories with additional customs or logistical requirements, may require special shipping arrangements or additional shipping charges.

If your destination is not available at checkout, please contact us at info@puroagave.eu and we will review the available options.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, order value, and applicable shipping method.

Orders with a value of €100 or more generally qualify for free standard shipping. However, certain destinations, including remote regions, islands, or locations with additional carrier surcharges, may be excluded from free shipping offers.

Any applicable shipping costs will be clearly displayed before payment is completed.

Delivery Times

Delivery times vary depending on the destination country and shipping carrier.

Any delivery estimates provided at checkout are indicative only and should not be considered guaranteed delivery dates.

Once an order has been dispatched, delivery is the responsibility of the selected carrier.

Tracking Information

Where available, tracking information will be provided after shipment.

Customers are responsible for monitoring tracking updates and ensuring that delivery can be completed successfully.

Alcohol Sales

Puro Agave sells alcoholic beverages exclusively to persons of legal drinking age.

By placing an order, you confirm that you are of legal drinking age both in your country of residence and in the destination country.

We reserve the right to refuse, cancel, or delay orders where age verification requirements cannot be satisfied.

Damaged, Lost, or Incorrect Deliveries

Customers should inspect their order upon delivery.

If a shipment arrives damaged, incomplete, or incorrect, please contact info@puroagave.eu as soon as reasonably possible and include photographs where applicable.

If a shipment appears to be lost or has experienced an unusual delay, please contact us so that we can investigate with the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Puro Agave cannot be held responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect or incomplete address information supplied during checkout.

Contact

For questions regarding shipping or delivery, please contact:

info@puroagave.eu